Overview & Scope
Iszac Wayne Enterprises Pty Ltd (ABN 11 669 539 459), trading as Pendulum ("we", "us", "our"), is committed to protecting the privacy of our clients and prospective clients in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to personal and business information collected through our website, client onboarding processes, the Revenue OS platform, and all service delivery activities conducted by Pendulum. It governs how we handle information about individuals who interact with us in a business-to-business (B2B) context.
Pendulum is a B2B service provider. The information we collect is primarily business-related and relates to our clients' operations, authorised representatives, and end-customer lead data processed on our clients' behalf.
Information We Collect
Client & Contact Information
- Business name, ABN/ACN, registered address
- Name, title, and contact details of authorised representatives
- Email addresses and phone numbers used for business communications
- Billing and payment details (processed via third-party payment providers)
Business Lead Data (Processed on Behalf of Clients)
As part of delivering Revenue OS, we process lead and pipeline data on behalf of our clients. This may include:
- Prospective customer names, phone numbers, and email addresses
- Enquiry source, date/time, and lead status
- Automated response logs and follow-up records
- CRM pipeline stages and conversion data
In this capacity, Pendulum acts as a data processor on behalf of our clients (the data controllers). Clients remain responsible for ensuring their collection of this data complies with applicable laws.
Website & Analytics Data
- IP address, browser type, device information
- Pages visited, session duration, referral source
- Form submissions and audit call bookings
- Cookie data (see our Cookie Policy)
Correspondence & Communications
- Emails, calls, and meeting notes relating to service delivery
- Support requests and feedback
- Onboarding questionnaire responses
How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Delivering and managing Revenue OS services | Contractual obligation |
| Client onboarding and system configuration | Contractual obligation |
| Invoicing and financial record-keeping | Legal obligation |
| Service communications and support | Legitimate business interest |
| Analytics to improve our services | Legitimate business interest |
| Marketing to existing clients and prospects (opt-out available) | Consent / legitimate interest |
| Legal, regulatory, and compliance obligations | Legal obligation |
We do not sell personal information to third parties. We do not use client lead data for any purpose other than delivering services to the respective client.
GoHighLevel Integration & Platform Data
Pendulum's Revenue OS is built on and integrates with GoHighLevel, a US-based CRM and marketing automation platform. In using our services, client and lead data is processed through GoHighLevel's infrastructure.
International Transfer Notice: GoHighLevel operates servers primarily in the United States. By engaging Pendulum's services, clients acknowledge that their business and lead data may be transferred to and processed in the United States under GoHighLevel's data handling practices and terms of service.
We rely on GoHighLevel's contractual commitments and data processing agreements to ensure appropriate safeguards for any international data transfers. Clients may review GoHighLevel's privacy policy at gohighlevel.com/privacy-policy.
Other Third-Party Integrations
- Google Analytics — Website analytics (US-based, subject to Google's terms)
- Meta (Facebook) Pixel — Advertising and retargeting analytics
- LinkedIn Insight Tag — B2B advertising analytics
- Payment processors — Billing and invoicing (details provided at point of sale)
Data Retention
We retain personal and business information for a minimum of 7 years from the date of last service delivery or final transaction, in accordance with Australian taxation, corporations, and financial record-keeping obligations.
| Data Category | Retention Period |
|---|---|
| Client contracts and service agreements | 7 years post-contract |
| Financial and billing records | 7 years post-transaction |
| Client lead & pipeline data (processed) | Duration of engagement + 12 months |
| Email and written correspondence | 7 years |
| Website analytics data | 26 months (Google Analytics default) |
| Marketing contact preferences | Until opt-out or 3 years of inactivity |
Upon written request from a client following cessation of services, we will delete operational lead data earlier than the default retention period, provided there is no legal obligation to retain it.
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access — Request access to personal information we hold about you
- Correction — Request correction of inaccurate or out-of-date information
- Complaint — Lodge a complaint about how we have handled your information
- Opt-out of direct marketing — Unsubscribe from marketing communications at any time
- Anonymity — Where practicable, interact with us anonymously (limited by service delivery requirements)
To exercise these rights, contact us using the details in Section 9. We will respond to access and correction requests within 30 days.
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or loss, including encrypted data transmission (TLS/SSL), access controls, and regular review of our data handling practices.
No method of data transmission or storage is completely secure. In the event of a data breach likely to result in serious harm, we will notify affected parties and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify active clients of material changes via email with at least 14 days' notice before changes take effect.
Contact & Complaints
For privacy-related enquiries, access requests, corrections, or complaints, please contact:
Iszac Wayne — Founder & Managing Director
Iszac Wayne Enterprises Pty Ltd (Pendulum)
ABN 11 669 539 459 · Perth, Western Australia
Email: zacwayne01@hotmail.com
Phone: +61 450 188 985
We aim to acknowledge all privacy enquiries within 5 business days and resolve complaints within 30 days.